Contact Us

We value your input and would be pleased to answer your questions or concerns.  Please contact us at support@oldlahainarum.com , call toll free (866) 687-4646 or write us at P.O. Box 790450, Paia, HI 96779.

FAQs

Do you charge sales tax?

We charge sales tax for orders delivered to addresses within Hawaii.

What do I do if I receive a damaged or defective item?

If you receive a damaged or defective item please contact us at support@oldlahainarum.com. Include in your email the number of items you wish to return, the reason for return, and whether you would like a refund or replacement item(s) sent to you.

How do I change or cancel my order?

If you need to change or cancel your order, please e-mail us at support@oldlahainarum.com. If your order has already shipped, you may refer to our Returns and Exchange policy in our Policies section.

Where’s my order?

If you have not received your order in a timely manner, email us at support@oldlahainarum.com .  Please include the order number from your order confirmation email.